We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return and refund process.

Please review our return and refund policy below.

ELIGIBILITY FOR RETURNS:
● Returns are only available for products purchased at their original price.
● We accept returns for most products within 14 days of delivery.
● To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

NON-REFUNDABLE ITEMS:
● Fragrances formulated by mixing 2 or more perfumes (MYOP Fusions) are NOT eligible for return.
● Sale or discounted purchases are non-returnable.

RETURN PROCESS:
● Return requests can be initiated via email to support@parfum.in or contact us at +91735374537 
● Reason for return and product images must be provided.

REFUND POLICY:

• Parfum is not responsible for any damage after the delivery of the products.

An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, has to be made.

CANCELLATION POLICY:

• Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
• A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
• Orders cannot be cancelled once shipped from the warehouses and an amount 75 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).

• QUESTIONS & CONCERNS:
  ● If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team via email to support@parfumin.com or via call at +919876543218. We’re here to assist you every step of the way.